How to Order
The East Tennessee Nursery will begin taking orders on Tuesday, September 5, for delivery and pickup in Winter and Spring 2024. The last day to order is April 1, 2024. Some species sell out quickly, so plan ahead and order early. You can order seedlings through the online Seedling Store or by printing and mailing an order form to the East Tennessee Nursery office (P.O. Box 59, Delano, TN 37325). Orders will not be accepted via phone.
Orders must be received by the 15th of the month prior to the month selected for delivery. For example, to receive seedlings in January, you must order by December 15.
Refunds & Cancellations
To cancel an order, please call the East Tennessee Nursery at (877) 868-7337. All orders require a minimum of 30 days notice of cancellation prior to the selected delivery/pickup month. For example, if you chose January as the delivery month, you must cancel by December 15 to receive a refund. Cancellation requests without the required notice are nonrefundable.
Pickup & Delivery Methods
Shipments are made during the last half of the month you select for delivery or pickup. Availability and delivery are dependent on weather conditions. If you need seedlings during the first half of the month, please order for the previous month. For example, if you need seedlings by February 10, choose January for the month of delivery. Please note, you can only ship to one destination per order. Separate orders must be placed for each location.
- Customer Pickup (FREE) - Seedlings will be available for pickup at the East Tennessee Nursery in Delano, TN or at a cold storage location (see map below). Personnel from the Tennessee Division of Forestry will contact you when you seedlings are ready for pickup. Please choose a pickup location chose to you and mark your pickup location during checkout. For orders received after February 15, only the Nursery in Delano will be available for pickups. Once seedlings are available for pickup, you will have seven (7) days to pick up your order. If you are picking up at a cold storage ("cooler") location, call the day before picking up to ensure that Forestry personnel will be present when you arrive. Please bring a copy of your seedling order invoice (print or digital is okay).
- FedEx Delivery (EXTRA CHARGE) - We will ship seedlings via FedEx to the shipping address specified at checkout. Please see the FedEx shipping charges chart if you choose this option.
